Privacy Policy for Feel Good Collective

1. Introduction Welcome to Feel Good Collective. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, feelgoodcollective.com, or use our services.

2. Information We Collect

Personal Information: When you interact with our website, we may collect personal information that you voluntarily provide to us, including but not limited to:

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Payment information

Where necessary we may need other personal information or access to health data for the benefit of our coaching or programs this is inclusive but not limited to: health tracking, GPS/location, Photos taken by you to manage results or for marketing purposes. 

Non-Personal Information: We may also collect non-personal information automatically when you interact with our website. This information may include:

• IP address

• Browser type

• Operating system

• Pages visited

• Time and date of visit

• Referring website

3. Use of Your Information We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Process your transactions and manage your orders

• Communicate with you, including for customer service, updates, and promotional purposes

• Send you emails and SMS regarding your order or other products and services

• Detect and prevent fraud

• Comply with legal obligations

4. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are placed on your device. We use cookies to:

• Keep track of your shopping cart

• Remember your preferences and settings

• Analyse website traffic and user behaviour

• Deliver personalised content and advertisements

You can control the use of cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.

5. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances: 

• With your consent

• To our trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you

• To comply with legal obligations

• To protect our rights, property, or safety, or that of others

• In connection with a merger, acquisition, or sale of assets

6. Third-Party Services We use third-party services for payment processing, email marketing, analytics, and other functionalities. These third parties may have access to your personal information to perform their tasks but are obligated not to disclose or use it for any other purpose. Our FGC app is a third party service known as trainerize which helps us delivery programs, and product to you. You can view all there is to know about trainerize via their website: https://www.trainerize.com/ 

7. Data Security We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access and obtain a copy of your personal information

• Correct any inaccuracies in your personal information

• Request the deletion of your personal information

• Object to or restrict the processing of your personal information

• Withdraw your consent to the processing of your personal information

To exercise these rights, please contact us using the contact information provided below.

9. Children's Privacy Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.  Children under the age of 18 require parent or Guardian permission to sign up to any of our coaching products or services and must work with a coach who has a Working with Childrens Check. 

10. Changes to This Privacy Policy We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

11. Contact Us If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Feel Good Collective
Email: alysha@feelgoodcollective.com
Address: Unit 15, 20 Barcoo St Roseville, NSW 2069